Meet the Business Service Management Challenge

with the

IBM Tivoli Business Service Management Solution

Tivoli BSM is a service management approach that combines generationE services and IBM software to provide a single dashboard articulating a customer's service levels from a line of business perspective.

generationE Technologies is one of four top IBM "large full-scale" partners whose sole focus is service management. At the 2008 IBM Pulse event in Orlando, generationE was honored with the exclusive Business Partner Service Management Award, as well as holding the highest number of AAA certifications and the pilot spot in the new TADDM wiki.

The products included in the TBSM group are the IBM Tivoli Monitor (ITM), Change Configuration Management Database/Tivoli Application Discovery Manager (CCMDB/TADDM), Tivoli Provisioning Manager (TPM), IBM Tivoli Composite Application Manager (ITCAM), Tivoli Business Service Manager (TBSM), & Tivoli Network Performance Manager (TNPM - formerly Proviso).

TNPM is a critical piece for managing triple-play convergence of web, voice and video in the area of telecommunications, and generationE is currently the only certified TNPM partner in North America.

How do I know you guys can deliver?

We are the only business partner with IBM's new AAA certification in TBSM, ITCAM RT, ITCAM Websphere and ITM - and soon in Performance Manager for Wireless (Vallent)

How is your vision of Business Service Management different?

Ten Questions on BSM with Casey Kindiger - (TechRepublic article of 11/12/08)

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